Customer Service
“The key to our lasting relationships.”
Our superior customer service is what separates us from our competitors. We are very sensitive to this all-important function and provide the following services to make sure you'll never go searching for another laundry company:
- Weekly service calls by your customer advocate to review costs-per-patient-day and product mix.
- Trained, in-house customer service representatives who channel any requests directly to the department that you need. Your requests are copied all the way up to senior management.
- 100% credit for any rejected linens. If you cannot use it, you do not pay for it. (Crown’s rejected linen rate averages less than 1% with most of our customers due to our strict grading process.)
Complete reporting mechanisms.- Linen tracking software.
- Linen committee participation - Crown representatives help form and sit in on your monthly linen committee meetings to help set sound linen policies.
- Special deliveries.
- Trained drivers and route men that will professionally interact with your personnel.
- Linen Awareness Days are held annually to help train all of your personnel on the best utilization of linen.
- Annual reviews with senior management.
- Updates on industry trends to keep your facility on the cutting edge of linen utilization and management.
If this is not the level of service you are currently receiving, give
Crown Health Care Laundry Services a call at 800-844-5280 or write
to info@crownlaundry.com.
We'll get you started on the road to "headache-free" laundry
services.